Privacy Policy

For myBhakti App & website (by Infinex Solutions)

This Privacy Policy outlines how Infinex Solutions (Raghav Sharma) collects, uses, and protects your information through the myBhakti app and website. The app and site are designed to provide users with a personalized spiritual experience centered around Vaishnav traditions, including Ekadashi tracking, daily Panchang, Mala Japa, audio-synced stotras, festival insights, and AI-based guidance.

By using the app or website, you agree to the terms outlined in this Privacy Policy.

1. Information Collection and Use

To offer a personalized and feature-rich experience, myBhakti may collect the following types of data:

  • Personal Identifiers (Optional): If you choose to sign in or save preferences, we may collect your name, email address, or device ID.
  • Location Data: Used to provide accurate Panchang, Brahma Muhurta, and Sandhya timings based on your city. This data is never stored or shared.
  • App Usage Data: To improve our services and fix issues, we collect anonymized usage statistics.
  • AI Chat Queries: Interactions with the in-app AI assistant are processed to generate contextual responses. No personal identifiers are stored.
  • Mala Japa and History Logs: Used for user insights and session tracking, stored locally or optionally synced to your account via Firebase.

We do not sell or share your personal information with third parties, except as described below under Third-Party Services.

2. App Permissions

The myBhakti app may request the following permissions:

  • Location Permission (Optional): To fetch sunrise/sunset and muhurat timings.
  • Storage Access: To cache offline content like stotras and user preferences.
  • Network Access: Required for accessing online content, AI responses, and Firebase sync.

These permissions are optional and you can continue using most features without granting them.

3. Third-Party Services

The app and website use third-party services which may collect information to help deliver core functionalities or analytics. These include:

  1. Google Firebase (Auth, Firestore, Storage, Crashlytics, Analytics)
  2. Google Play Services
  3. OpenAI API
  4. Google AdMob (for serving ads, where applicable)
  5. Google Analytics for Firebase (for usage tracking)

These services may collect information like device identifiers, app activity, and error logs. We do not share user-specific content or private data.

4. Log Data

In the case of an app crash or error, we collect Log Data via Firebase Crashlytics. This may include:

  • IP address
  • Device name and model
  • OS version
  • App version
  • Time and duration of the session
  • Actions leading to the crash

This helps us diagnose and fix bugs to improve your experience.

5. Security

We take your privacy seriously and implement industry-standard practices to protect your data. However, please note that no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. External Links

The myBhakti app and website may contain links to external websites (e.g., blog articles, donation pages). These are not operated by us. We recommend reviewing their respective privacy policies before providing any information.

7. Children’s Privacy

If you believe your child has provided us with personal data, please contact us immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Users are encouraged to review this policy regularly.

9. Data Reliance Disclaimer

Information provided through the app (including Panchang, Ekadashi timings, muhurats, etc.) is for spiritual guidance and reference only. Users should exercise discretion when relying on the data.

10. Contact Us

If you have questions, suggestions, or concerns about this Privacy Policy or your data:

📧 Email: contact@itsraghav.com

This privacy policy applies to apps and platforms developed under Infinex Solutions, including but not limited to:

  • myBhakti App (Android/iOS)
  • myBhakti Website

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